Refund & Cancellation Policy

We are saying this at the very top of the page, in the largest type on it, because a refund policy that quietly cannot be honoured is worse than no policy at all.

What this means in practice:

• If you have attempted a payment, it failed. Check your payment history — every attempt is logged there with its failure code. Any pending authorisation on your card or UPI app will be released by your bank automatically, usually within 5–7 working days.
• Any course access you currently hold was granted as a complimentary preview, not as a purchase. There is no charge attached to it and therefore no refund attached to it either.
• Everything else in this policy is a live commitment. It takes effect on the first rupee we successfully collect, and it applies to that transaction in full.

When the gateway goes live we will announce it on the Platform and by email to registered learners, and this notice will be removed from this page.

If you buy a course from Brute Info and decide within 30 calendar days that it is not right for you, tell us and we will refund what you paid for it, including the GST component, provided the conditions in section 4 are met.

You do not have to justify the decision. “It is not what I expected”, “I do not have the time” and “I found something better” are all acceptable answers. We ask for a reason only so we can improve the course, and answering is optional.

The window runs from the date and time of the successful payment shown on your order, not from the date you first opened a lecture. Day 1 is the day of purchase; a purchase made on 1 September may be refunded up to and including 30 September.

This policy applies to purchases of any of the six courses published on the Platform — Data Structures & Algorithms, Database Management Systems, Computer Networks, Operating Systems, Object-Oriented Programming and System Design — in either the Standard or the Pro tier, bought directly from Brute Info through this website by an individual learner.

It forms part of the Terms of Use, and nothing in it reduces your statutory rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

It does not apply to purchases made through a college, employer or reseller under a separate written agreement; those are governed by that agreement. Talk to admissions@bruteinfo.in about institutional terms.

A refund request is approved when all four of these are true.

1. Within the window. The request reaches us within 30 calendar days of the successful payment.
2. Under the consumption limit. You have marked no more than 25% of the course's lectures as viewed. The exact figure for each course is visible on your My learning page; the classroom shows it as a progress percentage.
3. No certificate downloaded. You have not generated or downloaded the certificate of completion for that course.
4. Account in good standing. The account has not been suspended or terminated for a breach of the acceptable-use rules in section 12 of the Terms of Use.

Each course in a multi-course order is assessed on its own. If you bought three courses and finished one, the other two can still be refunded.

If you are slightly over the 25% line but genuinely have not used the course — for example because you clicked through several lectures while evaluating it — say so in your request. We read every message, and a support agent may approve the refund at their discretion.

We will decline a refund request in the following situations, and we will tell you which one applies:

• the request is made more than 30 calendar days after the purchase;
• more than 25% of the course's lectures have been marked viewed;
• the certificate of completion has been generated or downloaded;
• the account has been suspended or terminated for credential sharing, recording, redistribution or any other breach of the anti-piracy rules;
• there is evidence of bulk downloading or extraction of course material from the account;
• the same course has already been refunded to you once — every course may be refunded only once per learner, to prevent buy-consume-refund cycles;
• the purchase was made under an institutional or reseller agreement that sets its own terms; or
• a chargeback has already been raised with your bank for the same transaction, in which case the bank's process supersedes ours.

A refusal is not the end of the conversation. Section 13 sets out how to escalate it.

The following are never refundable, regardless of the 30-day window:

• Complimentary preview access granted while the payment gateway is unavailable — nothing was paid, so nothing can be returned.
• Certificates that have been issued and downloaded. Once a certificate carrying your name and a serial number exists, the course has been consumed in full.
• Bank, card-issuer and currency-conversion charges levied by your own payment provider. These are not part of the fee we receive; we can only return what reached us.
• Fees paid to third parties — examination bodies, certification vendors or employers — that were never paid to Brute Info.
• Amounts already refunded once for the same course and the same learner.
• Institutional and bulk licences, which are governed by their own signed agreement.

Free content — the published syllabi, sample lectures and resources — costs nothing and therefore has nothing to refund.

There is one route, and it is deliberately simple. Email support@bruteinfo.in from the email address on your account, with the subject line “Refund request”, and include:

1. your invoice number, which looks like BI/2026/000123 and appears on your order and on the tax invoice;
2. the course and tier you want refunded, if the order contained more than one; and
3. optionally, a sentence on why — it helps us fix the course, and it is never used to argue with you.

You can also telephone +91 20 6971 4400 during support hours (Monday to Saturday, 10:00 – 19:00 IST) and a support agent will raise the request for you. We will always confirm it in writing by email so that you have a record.

We never ask for your card number, CVV, UPI PIN, OTP or net-banking password, on any channel, for any reason. Anyone who does is not us — report it to support@bruteinfo.in immediately.

1. Within 24 hours — you receive an acknowledgement with a ticket reference.
2. Within 3 working days — we check the request against the four eligibility conditions and email you the decision. If we need more information, the clock pauses until you reply.
3. On approval — access to that course is withdrawn from your account and a credit note is raised against the original tax invoice. Your progress record on your device is left untouched.
4. Within 7–10 working days of approval — the money is returned to the original payment instrument. This is our part of the process.
5. Plus your bank's own cycle — card issuers typically post a refund in one to two billing cycles, UPI and net-banking usually within 3 working days of us releasing it. That part is outside our control, and we will give you the reference number so you can chase it if it stalls.

“Working days” means Monday to Saturday, excluding public holidays in Maharashtra.

If the money has not reached you 10 working days after we told you it was released, contact support@bruteinfo.in with the reference number and we will trace it with the payment processor.

Method. Refunds are always made to the original payment instrument. We cannot redirect a refund to a different card, a different UPI handle or a different bank account, because doing so is a common money-laundering route and our processor does not permit it. If the original instrument has been closed, your bank will normally credit the amount to the successor account; where it cannot, we will arrange a bank transfer against a written request and proof of identity.

Amount. An approved refund returns the full amount you were charged for that course and tier — the base price plus the 18% GST collected on it. We do not deduct a restocking, administrative or processing fee.

Tax. A credit note is raised against the original tax invoice in accordance with section 34 of the Central Goods and Services Tax Act, 2017, and the GST is reversed in the same return period wherever the timing permits. If you claimed input tax credit on the original invoice, you must reverse it; we will send you the credit note you need in order to do so.

Coupons and offers. Where a discount was applied, the refund is of the amount actually paid, not the list price. A single-use coupon consumed on a refunded order is not reinstated.

Store credit. We do not offer store credit or wallet balances in place of a refund. Money that came from your bank goes back to your bank.

Failed payments. A failed payment is not a charge. Where your bank shows a pending or “on hold” amount against a failed attempt, it is an authorisation that has not been captured, and your bank releases it automatically — usually within 5 to 7 working days. No request to us is needed, and we cannot accelerate your bank's release cycle. Every failed attempt is recorded on your payment history with its error code, so you always have proof of what happened.

Duplicate payments. If the same course is charged twice, tell us and we will refund the duplicate in full, outside the 30-day rules and without regard to how much of the course you have watched. Duplicate charges are our problem, not yours.

Money debited but no access granted. Email support@bruteinfo.in with the bank reference. We will either grant the access you paid for or return the money in full within 7 working days of confirming the debit with the processor.

Chargebacks. Please talk to us before raising a chargeback with your bank. A chargeback freezes the transaction for weeks and usually resolves more slowly than our own process. Where a chargeback is raised on an order that also has a refund request open with us, the bank's process takes precedence and we close our request to avoid refunding twice.

Some refunds do not need you to ask. We initiate one, without any conditions and regardless of how much of the course you have used, when:

• we retire a course you bought within 12 months of your purchase — you receive a pro-rata refund alongside the 90 days' notice and download window promised in section 6 of the Terms of Use;
• a pricing error on our side meant you were charged more than the advertised price — we refund the difference;
• a technical fault attributable to us prevented you from accessing a course you paid for and we could not fix it within 7 working days; or
• we terminate your account for a reason that is not your fault, such as ceasing to operate in your region.

Where we terminate an account for piracy, credential sharing or another deliberate breach, no refund is payable and access ends immediately.

Before payment. Items sit in your cart until you check out and can be removed at any time at no cost. An order that has not been paid for is not a contract and needs no cancellation.

After payment. Course access is granted immediately on a successful payment, so there is no separate cancellation step — the refund process in this policy is the cancellation process.

There is no subscription. Courses are a one-time purchase per tier with lifetime access as defined in the Terms of Use. Nothing auto-renews, nothing is billed to you monthly and there is no recurring mandate to cancel. If you ever see a recurring debit that claims to be from Brute Info, it is not ours — report it to support@bruteinfo.in and to your bank.

Deleting your account from Settings ends your access but is not itself a refund request. If you want both, raise the refund request first, then delete the account once the money has arrived — we cannot process a refund against an account that no longer exists.

If a refund decision seems wrong to you, escalate it. In order:

1. Reply to the decision email asking for a review, and say why. A second agent looks at it within 3 working days.
2. If that does not settle it, write to privacy@bruteinfo.in marked “Grievance — refund”. Our grievance officer acknowledges within 48 hours and gives a reasoned decision within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.
3. You retain every right you have under the Consumer Protection Act, 2019, including approaching the National Consumer Helpline or the appropriate consumer commission. Nothing in this policy takes that away.

Support hours are Monday to Saturday, 10:00 – 19:00 IST, on +91 20 6971 4400 and support@bruteinfo.in.